Gambling can be a fantastic form of entertainment, however at Pokio we're well aware that participation in any form of gambling can also lead to problems. It's our aim to protect our customers through preventative and educational measures, by working closely with industry bodies and well known addiction research institutes. We want all our customers to feel well looked after, safe in the knowledge we're doing everything we can to make sure you enjoy trouble-free gambling at Pokio.
Policy For Age Verification & Protection Of Children
Gambling whilst under the age of 18 is a criminal offence. Pokio takes its responsibilities to prevent access by under 18s very seriously. Appropriate age verification checks are carried out across all our businesses. Pokio does not allow anyone under 18 to play and uses strict measures to implement this policy.
1. Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don't accept players under 18.
2. When a player creates an account with us, we collect their name, address, and birth date to confirm that the player is at least 18 years old.
3. We do not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.
To ensure that no minors in your household can gamble on the internet, we recommend the following guidelines:
use child proof software that prohibits children and minors access to gaming sites.
do not to leave the computer/mobile/tablet unattended whilst you are logged in.
never give your credit card or bank account details to minors.
report minors under 18 (or anyone that does not have legal capacity and is under your jurisdiction) that have registered with us. In this case please contact the Pokio
Customer Support immediately.
There are a number of other third-party applications that parents, or guardians can use to monitor or restrict the use of their computer/mobile/tablet access to the internet:
Policy For Protection Of Vulnerable People
For the majority, gambling is an interesting and varied form of recreational activity. While most people play for fun and within their financial limits, the pathological gambler is under constant pressure to gamble. This behaviour most often leads to financial and family problems.
To reduce your own personal risk, it is important to be aware of this potential danger and to take the following into consideration:
1. Gambling should be seen as a type of entertainment and not a way to earn money.
2. Set yourself hands limit/betting limits before you start.
3. Do not play if under the influence of alcohol or medication.
4. Do not play if you are in a depressed state of mind.
5. If you need a break from gambling, then use our Self-Exclusion or Time-Out option.
There are a number of measures that players can take in order to protect themselves while playing with Pokio.
1. Setting limits on your real money deposits and purchases
We believe that you should be allowed to manage your own budget for playing online. We allow you to restrict your own weekly real money deposit limits. Of course, those limits may be no higher than the ones we already have for your account.
2. Restricting cash game table limits and tournament limits
Setting table limits and tournament limits provide individual players with an opportunity to control their spending by limiting themselves from playing certain table limit stakes, as well as tournament buy in limits.
3. Time Out periods
We offer short 12-hour and 24-hour Time-Out periods as well as 3-day, 7-day time out periods. You will not be able to play any games that we offer for real money or play money on our software. Once you click the button that requests a time out or a self-exclusion period, you will be asked to close all tables at which you're playing. Once you've done that, the time out or self-exclusion period will begin. You will be automatically unregistered from any tournament that begins during the time out and self-exclusion period. You will not be able to deposit or make inter-account transfers with your Pokio Account. Furthermore, you will not receive any marketing emails or newsletters from us.
You also have the option to self-exclude yourself from your account. The minimum self-exclusion period offered is of 15-days. We also offer, 30-days, 60-days, 180,days, 1-year and 3-years. Following to a self-exclusion your account will be blocked and any deposits remaining in your gaming account will be refunded. During the self-exclusion period you are neither able to reactivate your account nor to open-up a new account. At the end of the self-exclusion period, you may recommence gambling by contacting our customer care. Please note that your account will only be reopened after receiving your formal written request and the expiry of a seven days cooling-off-period after your formal request.
5. Permanent Self-Exclusion
Should you decide to exclude yourself we recommend that you seek additional support and advice from a recognised gambling addiction organisation. Additionally, you should make use of self-exclusion options offered by other gambling operator for all other gambling accounts you hold. We also strongly recommend that you "unlike" and / or "unfollow" yourself from any Facebook, Twitter or other social media accounts that are linked to Pokio or other gambling operators.
There are a number of other third-party applications that gives you the possibility to completely block your computer from accessing gambling internet sites by using a software. More information can be found under:
For further advise or counselling on gambling problems, we advise our players to contact any of the below sites:
GamblingTherapy (World Wide)
Anonyme Gamblere (Norway)
Gamble Aware (Ireland)
Center for Addiction Treatment Nova Gorica (Slovenia)