1. General Information:
1.1 Below are the Terms and Conditions, to be accepted by the player in the registration process. Latest version is version 1.1, last update was on 20 April 2018.
1.2 Pokio operated by Qufan Internet Technology Ltd., a company established in accordance with Maltese Law. Qufan Internet Technology Ltd. was registered on 04/08/2017 under the registration number C82055 and has its registered office at Level G (Office 1/2822), Quantum House, 75, Abate Rigord Street, Ta'xbiex, Malta.
1.3 1.3 QuFan Internet Technology Inc. is licensed and regulated by the Malta Gaming Authority (MGA) and is therefore authorised to offer on-line poker. This licence was issued 25th September 2018 with the licence number MGA/B2C/457/2017.
1.4 Remote gambling may be illegal in other jurisdiction. The Company makes no representation as to the legality of its online gambling service in other jurisdictions. This agreement is governed by the laws of Malta and shall be interpreted in accordance with these laws. The place of jurisdiction is Malta.
1.5 Qufan Internet Technology Ltd. is referred to as, "Qufan" "we" or "us" and the player as "you" or "the Player".
1.6 "Games", "the Games" or "Game" is referred to as any of the gaming products offered at the Websites.
1.7 These Terms and Conditions may be published in a number of languages, reflecting the same principles, for information purposes and to help players. It is however only the English version that is the legal basis of the relationship between you and Qufan. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version shall prevail.
1.8 These Terms and Conditions constitute a legally binding agreement between the customer and the Company and govern your use of the Pokio App. Please read these Terms and Conditions carefully. The Company reserves the right to make changes to these Terms and Conditions at any time without notice. The Company will ensure that the customer is informed about such changes when the customer next logs into the App by asking the customer to accept the revised Terms and Conditions. If the customer refuses consent, the customer will be prohibited from using the Pokio service.
1.9 Customers are responsible for reviewing the terms and conditions regularly to ensure that they agree with terms governing the placing of wagers. It is also recommended to review these Terms and Conditions each time you use the website.
1.10 These Terms and Conditions become applicable when you register and confirm your registration details in the registration process at the Website. By registering an account with Pokio, you agree that you have read these Terms and Conditions and accept them.
2. Your Obligations
2.1 You may only open one account on the App provided by us, Qufan has the right to terminate any duplicate account.
2.2 You are over 18 years of age or comply with a higher minimum legal age, stipulated in the jurisdiction of your residence under the laws applicable to you.
2.3 You are solely responsible for the account details such as username and password or any other means to access your account at the App. In the case there is a suspicion that such information should have been compromised you must inform Qufan and take proper actions to prohibit or prevent any unauthorised access to any part of your account or funds.
2.4 You may only use the Games on your own behalf and not on the behalf of any other person or company.
2.5 You may only participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.
2.6 You are not resident of Australia, Belgium, China, Czech Republic, Denmark, Estonia, France,Greece, Guadeloupe, Guyane (French Guiana), Hungary, Hong Kong, Italy, Latvia, Lithuania, Martinique, Norfolk Island, N. Korea, Portugal, Qatar, Saudi Arabia, Spain, Syria, UAE, United States and its dependencies, military bases and territories including but not limited to Am. Samoa, N. Mariana Islands, Puerto Rico, and Virgin Islands.
2.7 You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.
2.8 You may only participate in any Game only if you have enough funds on your Account for such participation.
2.9 You may not use funds that is tainted or associated with any illegality and does not originate from any illegal activity or source.
2.10 You are solely responsible for reporting and accounting for any taxes or other fees applicable to you under the relevant laws for any winnings that you receive from Pokio.
2.11 In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.
2.12 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your and third parties' participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour.
2.13 You may only use the software of your own personal, recreational use in accordance with rules and terms and conditions we have established and in accordance with all applicable laws, rules and regulations.
2.14 You shall be courteous to other players using the App as well as support personnel employed by Qufan and avoid rude or obscene comments.
3. Your account
3.1 In order for you to be able to place bets and deposit money, you must first register personally with us and open an account ("account")
3.2 You are allowed to have only one account and register this personally. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets placed may be voided.
3.3 You agree that all information that you give us, such as but not limited to, valid identification, address and email, during the term of validity of this agreement is complete, true, correct and that you will immediately notify us of changes of such information or change such details by yourself on the Website.
3.4 You are required to update and keep up to date the mandatory information provided in the registration form in the event such information changes.
3.5 If you notice that you have more than one registered Account, you must notify us immediately. Failure to do so may lead to your Account being blocked for access.
3.6 As part of the registration process, you will have to choose your username and password for your login into the App. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
3.7 Qufan reserves the right to refuse or close an Account at its sole discretion but any contractual obligations already made by Qufan shall, without prejudice to any rights available at law, be honoured accordingly.
3.8 You are not allowed to use any kind of robots and programmed devices to participate in game play.
3.9 If you wish to close your Account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the player shall indicate it.
3.10 In case a player account is closed, related information about the account is saved for up to five (5) years from the time the account is closed. Related information includes player name, address, email and account transactional details.
4. Deposits into your Account
4.1 We may charge assigned fees for processing deposits. If such fees occur, they are visible during the deposit process.
4.2 Depositing funds into your account is made by use of any of the methods specified on the App, as may be amended from time to time. Details in respect to the timings for withdrawals in respect to the method utilised are available on the relevant pages of the App as may be amended from time to time.
4.3 Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit on all available deposit options unless extra verification procedures are needed as stated in 4.8.
4.4 We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your Account.
4.5 If Qufan mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of Qufan and the amount will be transferred from your Account. If prior to Qufan becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to Qufan. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
4.6 You shall only use credit card and other financial instruments that are valid and lawfully belong to you.
4.7 Pokio only accept payments made in EURO as notified on the App from time to time.
4.8 Qufan reserves the right to use additional procedures and means to verify your identity both before and after effecting deposits into your Member Account. It is unlawful to deposit funds from ill-gotten means.
5.1 Available withdrawal options are to be clearly stated on the App and may differ depending on the market from which the Player originates.
5.2 Withdrawals will be remitted only to the same account from which the funds paid into the player's account originated. The company reserves the right to take all necessary measures to confirm all details. This will be done within a reasonable time frame.
5.3 The payment managers employed by Qufan will carry out additional verification procedures for the first withdrawal request, and further reserves the right to carry out such verification procedures also in case of lower pay-outs. Such verifications may for example include copies of a member’s passport and/or copies of a member’s utility bills.
5.4 The time for the withdrawal to be finalised may vary due to the circumstances but a withdrawal attempt should be approved or denied within three (3) business days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) days.
5.5 If you win Eur 100,000 or more and decide to withdraw a major part of the winning (over 50%), we have the right to divide the pay-out into ten instalments, paid with 10% every month for ten months until the full amount is paid out. You will not get any interest on outstanding amounts.
5.6 Kindly be aware that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of goods, or cancellation of your service when playing. If you play a game with real money, the money will be drawn from your player account instantly.
5.7 Pokio is not a banking institution and you are not to expect any interest.
5.8 We may charge assigned fees for processing withdrawals and is to be clearly stated when you perform a withdrawal request.
5.9 Qufan reserves the right to charge a fee should you request a withdrawal without a Member Account turnover that is equal or more than the amount of funds deposited.
6. Exceptional Circumstances
6.1 Unexpected technical problems or circumstances outside the control of Qufan such as technical problems at third party providers allows Qufan to cancel bets and give refunds to players.
6.2 Qufan has the right to limit, cancel and refuse bets in case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
6.3 If a refund is decided upon, the amount of the refund shall be returned to the player's account, the player shall be informed and the procedure finalised within 48 hours after the decision has been made.
6.4 In the case that a game is stuck in a state where it cannot be finished, for example a connection loss while playing, we has the right to "clean up" such bets at a regular basis and refund the bet/wager to the player's account. This is performed on a monthly basis. If the game has been aborted or miscarried on the server, the player should be refunded.
6.5 If a bonus campaign has in any way been misconfigured, We has the right to alter players' balances and account details to correct the mistake.
6.6 If a game contains a bug or misconfiguration that causes incorrect behaviour or pay-out, we has the right to remove the game and alter players' balances and account details to correct the mistake.
6.7 The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
6.8 The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with App or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any persons' misuse of the site or its content or any errors or omissions in content.
7. Dormant & Inactive Accounts
7.1 An inactive account is an account that has not been accessed for twelve (12) months and that has a real money balance.
7.2 A dormant account is an account that has not been accessed for thirty (30) months and that has a real money balance.
7.3 We will contact you via email up to one month prior to your Account become inactive informing that your Account is about to become inactive. When an account becomes inactive, we will charge Eur 5 per month administrative fee on your account.
7.4 If after your Account has become inactive, you access your Account, you shall be entitled to reimbursement if you can proof one of the following: a. You could not access your Account due to lack of internet connectivity; b. You could not access your Account due to health related impediments; c. You could not access your Account due to a reasonable cause.
7.5 In the event you access your Account before the lapse of three (3) months from when the last inactive account fee was incurred, we shall reimburse such fees paid.
7.6 If your Account has become dormant, we shall remit the balance on your Account to you or, if you cannot be contacted, to the Malta Gaming Authority.
7.7 The procedure for removing funds from inactive and dormant accounts are made automatically and is reported in the backend system of the App administrational interface. If money is to be transferred to the MGA, the Key Official of Qufan is responsible for handling this procedure.
8. Responsible Gaming
8.1 You may at your discretion choose to limit the amount you are allowed to place and you may at your discretion choose to limit the amount you are allowed to loose during a seven (7) day period.
8.2 You may at your discretion choose to set a maximum session time during which you are allowed to be logged in at the Website. After this period has expired, you will be logged out of the Website and any game in progress is stopped.
8.3 You may at your discretion choose to limit your ability to access your Account (log in) for indefinite time in which your account will not be accessible again and your remaining funds are transferred back to your bank account.
8.4 All limitations mentioned above is administered and initiated by contacting the App's support.
8.5 Any self-exclusion request would be valid for the brand you are currently a member of only and does not include other sites operated by us.
8.6 If you wish to reduce a limit or increase an exclusion, these shall immediately become effective upon notification to App's support. If you would wish to remove a restriction or increase a limit set by you, such change shall only take place 7 days after the request has been received by the App's support.
10. Anti-Money Laundering
10.1 All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transactions to the relevant competent authorities in Malta. If the Company becomes aware of any suspicious activity relating to any of the Games of the App, the Company must report this to the Company immediately. We may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.
11. Player Complaints
11.1 We will endeavour to make a Player's experience with us an enjoyable one, however, there may be occasions where a Player may feel dissatisfied with the quality of our product/s or of our customer service. A Player may raise a complaint by addressing an email to our Customer Service at firstname.lastname@example.org. Your complaint will be escalated to management and we endeavour to tackle it within 48 hours of receipt. Should you not be satisfied with the way your complaint was resolved or handled you may escalate directly to the Malta Gaming Authority by sending them an email on here.
11.2 In the event that your complaint has not been resolved through the above procedures, you may wish to bring a claim before the Malta Arbitration Centre as a registered Alternative Dispute Resolution. Provided that the Arbitration Centre does not classify the action as vexatious or frivolous then the Company shall bear the entire costs of the action.
11.3 It is important that only complaints of a serious nature are escalated to the Authority.
12. Chat Rooms
12.1 As part of your use of the App, we may provide you with a chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be for recreational and socialising purposes, and is subject to the following rules:
a. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;
b. You shall not make statements that are abusive, defamatory or harassing or insulting to the operators of the App;
c. You shall not make statements that advertise, promote or otherwise relate to any other online entities;
d. You shall not make statements about us, the App, or any other Internet site(s) connected to us that are untrue and/or malicious and/or damaging to us.
e. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the Authority.
12.2 In the event of you breaching any of the above provisions relating to the chat facility, we shall have the right to remove the chat room or immediately terminate Your Player Account. Upon such termination, we shall refund to you any funds which may be in Your Player Account over and above any amount which may be owing to us at such time (if any). We shall report to the Authority any suspicious chats.
13. Limitation of Liability
13.1 You enter the App and participate in the Games at your own risk. The App are provided without any warranty whatsoever, whether express or implied.
13.2 Without prejudice to the generality of the preceding clause, we, our directors, employees, partners, service provides;
a. Do not warrant that the software, the App are fit for their purpose;
b. Do not warrant that the software, the App are free from errors;
c. Do not warrant that the software, the App will be accessible without interruptions;
d. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the App or your participation in the Games.
13.3 You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
13.4 You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the App or participation in the Games.
13.5 To the extent permitted by law, our maximum liability arising out of or in connection with your use of the App, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed Eur 100,000.
14. Breach, Penalties and Termination
14.1 If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
14.2 If we suspect that you are engaged in illegal and/or fraudulent activities when using the App; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your Account or cancel any stakes at our absolute discretion.
14.3 You acknowledge that we shall be the final decision-maker of whether you have violated Qufan's rules, Terms and Conditions in a manner that results in suspension or permanent barring from participation in our site(s).
15. Entire Agreement
15.1 If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
15.2 We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
15.3 These Terms and Conditions constitute the entire agreement between you and us with respect to the App and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the App.
16. Location information
Upon your specific consent We may use and store information about your location, such as IP address of your mobile device. We use this information to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at anytime, through your mobile device settings.
17. Behavioral Remarketing
Google Ad Words re-marketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy HYPERLINK "http://www.google.com/intl/en/policies/privacy/" Terms web page.
18. Application law and Jurisdiction
18.1 These Terms and Conditions shall be governed by the Laws of Malta.
18.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.
We take your complaints seriously and shall use our best endeavours to resolve your complaint as soon as possible.
If you have a complaint to make regarding our services, you may email our customer service at the address provided on email@example.com.
We encourage you to contact us as soon as circumstances for a complaint arise and in no case later than 6 months of the occurrence. The complaint must contain clear and unequivocal information about the Account Holder's identity, and shall give all the relevant details that gave rise to the complaint. We will acknowledge any complaint made by you within 24 hours. Your complaint will be escalated to the appropriate person internally. If your complaint remains unresolved after a period of 8 weeks, we shall:
- Write to you explaining the final decision
- Clarify that this is the end of the internal complaints process
If you wish to further escalate the complaint, we have appointed ProMediate (https://www.promediate.co.uk) as our Alternative Dispute Resolution provider ("ADR"). You have free right of access to them as an ADR provider should you remain unsatisfied with the results of our complaints procedure above. You can refer your dispute to ProMediate as soon as possible once you receive our final decision. Should you still not be satisfied with the ruling, you may also contact the MGA Player Support Unit by email address firstname.lastname@example.org or by clicking http://www.mga.org.mt/support/online-gaming-support/ .
Further information can be found in our Complaint's section on our website (https://www.pokio.com) or in our Pokio App under the section (FAQ in "Support" tab).