When playing in Pokio, it may be that you are experiencing an issue, against our best efforts. If this happens, our professional customer support team will do their utter best to resolve this issue as quickly and efficiently as possible.
To submit a complaint, please send an email with the content of your complaint to email@example.com specifying your email address that registered with us. Our customer support team will reply to your request within 24 hours if it is made between Monday and Friday from 8:00AM to 5:00PM CET.
When you receive a reply to your request and you are not satisfied with the outcome, we will direct you to Promediate (https://www.promediate.co.uk/) where you can file the official complaint. Promediate is our licensed ADR (Alternative Dispute Resolution) partner, as per ADR directive issued by the MGA (Malta Gaming Authority).